
SHOPÂ POLICY
Service as It Should Be
We founded Sanity Sanctuary with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
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Returns and Refund Policy
Sanity Sanctuary is a British based company whose aim is to help support our customer's mindset whilst at the same time making a difference to our communities. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.
Our Refund Policy applies to all purchases made online at https://www.sanitysanctuary.com
Our Refund Policy does not exclude or replace your rights given under the British Consumer Law and regulations.
Change of mind
If you have simply changed your mind we do not provide refunds sadly. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
in saleable condition,
unused with all original packaging;
returned to us with any gift or bonus received with the merchandise (if applicable); not subject to the exclusions listed below; and the exchange or refund is sought within 14 days of purchase.
Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to sanitysanctuary@yahoo.com
Sanity Sanctuary, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
Consumer guarantees
If you believe an item is faulty, you may have rights to a remedy under the British Consumer Law.
If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
Sanity Sanctuary will require satisfactory proof of purchase before providing a remedy under the British Consumer Law. A photo must be provided to the Sanity Sanctuary team supporting the claim.
Return tender
Refunds will be given using your original payment method
If the order was returned due to an incorrect address or the package was unclaimed, Sanity Sanctuary has the right to charge for the product to be re-shipped.
Gift or bonus with purchase and bundled items
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
Privacy
When making a return
Sanity Sanctuary is committed to protecting your privacy.
Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Sanity Sanctuary research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
Sales
If products are on sale they will not be refunded.
If you wish to make a return under our Refund Policy please contact sanitysanctuary@yahoo.com
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OUR COOKIE POLICY
Your Data is Secure
Cookie Policy
We use cookies to distinguish you from other users of our Sites and Services. This helps us to provide you with a good experience when you use our Sites and Services and also allows us to improve them. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Last updated: 20/12/2022
We use the pieces of information that cookies record to help us improve services for you by, for example:
enabling a service to recognise your device so you don’t have to give the same information several times during one task measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
analysing anonymised data to help us understand how people interact with our services so we can make them better
How to control and delete cookies:
We will not use cookies to collect personally identifiable information about you.
However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit the AboutCookies.org website which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone, please refer to your handset’s user manual.
Cookies We Use and Why:
Strictly Necessary Cookies
These cookies let you move around the website and use essential features like secure areas. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet.
We use these Strictly Necessary cookies to:
Remember things like information you’ve entered on forms
Make sure you connect to the right service on our website when we make any changes to the way the website works.
Cookies we have defined as ‘Strictly Necessary’ cookies will not be used to:
Gather information that could be used to advertise products or services to you.
Remember your preferences or username beyond your current visit.
Accepting these cookies is a condition of using the website, if you prevent these cookies, we can’t guarantee our website will perform as expected during your visit.
Performance Cookies
These cookies help identify information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is.
We use performance cookies to:
Provide statistics on how our website is used.
See how effective our adverts are (we don’t use these cookies to target adverts to you when you visit other websites).
Help us improve the website by measuring any errors that occur.
Test different designs of our website.
Using our site indicates that you accept the use of ‘Performance’ cookies. Accepting these cookies is a condition of using the website, if you prevent them, we cannot guarantee how our site will perform for you.
Functionality cookies
Functionality cookies are used to provide services or to remember settings to improve your visit. We use Functionality cookies to:
Remember settings you’ve applied such as layout, text size, preferences and colours.
Remember if we’ve already asked you if you want to fill in a survey or review.
Show you when you’re logged in to the website.
Cookies defined as ‘Functionality’ will not be used to target you with adverts on other websites.
Preventing these cookies may mean we can’t offer you some services and will reduce the support we can offer you. It’s also possible that preventing these cookies will stop us remembering that you didn’t want a specific service.
For example, social media sharing cookies apply when you share our content on a social network such as Facebook or Twitter.
Targeting/marketing cookies
We have relationships with carefully selected and trusted marketing suppliers. Sometimes you might see our adverts on other websites. This is because a cookie has been used to deliver the ad to you. It is important to understand that these cookies are completely anonymous – they are only stored on your computer. No information is ever shared with other websites and you have the ability to opt out of targeted marketing directly from these trusted suppliers.
Preventing these cookies may stop us from offering you some services. All of these cookies are managed by third parties.